Health & Safety Procedures

We are committed to the health and wellness of all of our guides and clients. We have implemented new procedures and policies to reduce the risk of spreading COVID-19. This page will be continuously updated as we learn new information from the states, cities, counties, and land managers that we operate within.

 

Limited group size –  A maximum of 3 clients per group across all courses and guided days.

 

Physical distancing – Maintaining a minimum distance of 6 feet from others when possible. Guides and clients will be required to wear face masks when within 6 feet of each other. We ask that clients ride separately to the meeting location with the exception of people who reside in the same household. We will be choosing terrain which is conducive to physical distancing when possible.

  

Face masks – Face masks must be worn by guides and clients when possible. Guides will have extra masks for clients when needed. Buffs and other face coverings are acceptable.

 

Gloves – Nitrile gloves will be used for when guides and clients need to handle items back and forth (like waivers, pens, or gear).

 

Hygiene – All guides will carry hand sanitizer for everyone use between climbs. Guides will also carry bio-degradable soap & water for use in the field after climbing when facilities are not available. Guides will encourage clients to not touch their eyes, nose, or mouth without cleaning hands first. 

 

Screening – If you develop symptoms after booking, please notify us as soon as possible to cancel or reschedule (see below for our COVID-19 cancellation policy). All of our guides will be screened on a daily basis.

    • 2 weeks prior – We will contact you 2 weeks prior to your booking date to determine if you are experiencing any symptoms. If you are showing symptoms, we will discuss cancelling and rescheduling your booking at this time. 
    • Day prior and/or morning of – We will contact all participants to determine if they are experiencing any symptoms. Any individuals experiencing symptoms will not be allowed to participate in the day’s activities. (see below for our COVID-19 cancellation policy)

Equipment Sanitation –  All company climbing equipment (ropes, harnesses, helmets, shoes, etc; ) will be rotated on a 72 hour basis. If any gear is used within this 72 hour window, it will be cleaned and disinfected before use by another client. 

COVID-19 Cancellation Policy

Refunds

If you cancel 2 weeks or more before your booking, a full refund will be issued. No refunds will be issued if you cancel within 2 weeks of your booking. 

 

Rescheduling

Any booking is eligible for rescheduling at any time due to COVID-19 issues. Please do not show up if you are actively symptomatic. If you show up and you are showing symptoms, you will not be able to participate in the day and will not be eligible to reschedule or be issued a refund.